Southampton – The family of Keren Randle, who died by suicide in 2021, is urging the NHS to improve the logging of mental health-related calls following what they describe as a lack of proper record-keeping. Ava Randle, Keren’s daughter, says she made repeated attempts to seek help for her mother through both the GP and non-emergency lines.

According to Ava Randle, her mother, Keren, struggled with her mental health. Ava stated that she contacted healthcare providers multiple times, expressing concerns and requesting assistance for Keren. She believes that a more robust system for logging these calls could have potentially impacted the outcome.

The family’s call for change centers on the need for a clearer and more comprehensive system that ensures all mental health concerns raised during phone calls are properly documented and tracked. This, they argue, would allow healthcare professionals to better understand a patient’s history and provide more effective support. The specific details of what information was or wasn't logged, and how that might have affected care, were not detailed in the original report.

Keren Randle’s death has prompted her family to advocate for increased awareness and improved mental health services within the Southampton community and across the broader NHS system. They hope their experience will lead to meaningful changes that prevent similar tragedies from occurring in the future. Further details regarding the NHS’s response to the family’s concerns were not available at the time of this report.