Approximately 12 million drivers in the UK are eligible for compensation related to mis-sold car finance agreements, regulators announced. The payouts, with an average of £829 per driver, are expected to begin this year, offering substantial relief to affected individuals.

The Financial Conduct Authority (FCA) initiated a review into vehicle finance agreements following concerns about potential mis-selling practices. The investigation focused on whether customers were charged interest and fees that were not clearly explained or were unfairly applied, particularly regarding the use of discretionary commission payments to car dealerships.

The widespread nature of the issue means a significant portion of drivers who financed a vehicle between 2008 and 2020 could be entitled to redress. The FCA’s assessment determined that many agreements lacked sufficient transparency regarding the implications of these commission structures and how they impacted the overall cost of borrowing.

While the exact amount each driver will receive varies depending on the specifics of their agreement and the extent of the mis-selling, the average payout of £829 represents a considerable sum. The FCA is working with lenders to establish a streamlined process for claims and ensure that compensation is distributed efficiently.

The compensation scheme is a direct result of the FCA’s ongoing efforts to protect consumers and ensure fair practices within the financial services industry. Affected drivers are encouraged to gather their finance agreements and seek advice to determine their eligibility for compensation. Lenders are expected to proactively contact eligible customers in the coming months to facilitate the claims process. Further details and guidance are available on the FCA website.